Frequently Asked Questions
Explore answers to common LionCard questions
Service Overview
We convert your old plastic debit/credit card into a custom metal (stainless steel) card. Using patented technology, we transplant your EMV chip and transfer the magnetic strip data onto the metal card, making it functional and ready to use.
We need your original card to create a fully functional metal version. We transfer all data from your plastic card to the new metal one. After removing the EMV chip, only your original card’s magnetic strip will be functional. If you opt-out of the EMV chip transfer, your card will work for swiping, but not on newer POS machines that require insertion.
- Order online and receive a prepaid label and tracking number (via email).
- Place your plastic card in an envelope, attach the label, and mail it out.
- Upon receipt of your card (2-3 business days, depending on your selected shipping speed), we begin the conversion process.
- Your design is laser engraved or UV color printed, and the EMV chip and magnetic data are transferred to your metal card within 1-2 business days.
- We email a photo and tracking link once completed.
- Your new card ships via USPS First Class Mail (FedEx for international orders) along with your old card.
- Expedited shipping options are available for selection at checkout.
We do not offer credit or reward programs. We only upgrade your existing plastic (or hybrid – plastic and metal) cards into metal ones with your preferred design.
Card Functionality
- It is not recommended to use these metal cards in ATM machines or any machines that require the full insertion of the card into the reader. The problem with some of these machines is that the metal card is too stiff for the rollers to eject the card properly. The card could get stuck in these machines. It is only recommended in machines where the card is inserted but there is a part of the card that is still exposed to be able grasp it if it does get stuck.
- Your original plastic card will still work in the ATM machines without the EMV chip. The ATM machines will be reading the magnetic strip from your plastic card. So it is preferred to use your plastic card in the ATM machines or your smartphone instead.
- You can also certainly setup your smartphone to use the contactless feature (Apple Pay, Samsung Pay, etc.) to access the ATM machines. A bank representative will certainly help you with that if you ask.
- If your metal card does get stuck in these machines, walk into the branch with your ID to claim your card back.
- Your new metal card should work everywhere your plastic card works since the only difference now is that the housing for the EMV chip is no longer sitting in your plastic card but a metal one. Remember, your credit card is the EMV chip and not the plastic housing around it.
- Yes, we transfer the magnetic strip data, but some older POS machines may struggle to read it. It might need to be swiped 2-3 times.
- Material: Stainless Steel
- Engraving Color: Silver
- Size: 85.60 mm x 53.98 mm
- Weight: 27 grams (for reference, American Express Black Cards weight 14 grams)
- Thickness: 0.8mm
- Material: Brass (textured black or white with gold brass on all edges)
- Engraving Color: Goldish-hue color
- Size: 85.60 mm x 53.98 mm
- Weight: 27 grams (for reference, American Express Black Cards weight 14 grams)
- Thickness: 0.8mm
- COMING SOON
- When our Tap to Pay line becomes available and if your card has one of these exact EMV chips, we can certainly upgrade them to a metal Tap N Pay card.
- If not? No biggie, we can still upgrade your card to functional metal payment card. You will still be able to insert, swipe and use Apple / Samsung Pay. The Tap N Pay will no longer be functional on the metal card but will still be functional on your smartphone.
You can customize everything on your card. However, we cannot engrave “Gold Card,” “Black Card,” or “Titanium Card” due to trademark restrictions. Lion Card is not affiliated with Luxury Card or similar brands.
24K gold cards may scratch with use. Check out this video for a look after 4 months of use.
Media: Mirror Gold Card
Safety and Security
- We guarantee a safe process, or your money back! We also cover any bank fees if you’re charged for a replacement card during the time we process your order.
- We do not store or share your card information. We only use it to transfer data to your new metal card, and once completed, all data is deleted. We are accredited by the BBB and have multiple patents.
- Your personal information is protected with SSL encryption. We never store your information after processing your order. We are committed to safeguarding your personal information and maintaining your privacy.
- We use SSL Technology (Secure Socket Layer) and a 256-bit encryption to protect any personal information you provide to us on our site.
- We are in the business of making custom cards for our long-term customers – NOT stealing information. What we offer is a very unique product and we are in a very unique business, and with that we pride ourselves in gaining your trust. We do not store any of your credit card information in any way. We only transfer the data from your card to your new metal card.
- Please realize, in order for us to produce a fully functional custom design card of your choice, you will need to ship us your card. There is simply no other method for us to do so without it. We do not ask for your PIN, social security number, pass code or anything of that sort. However, if you are still concerned, you do have the option to either send a debit/pre-paid card with zero monetary funds available, a card that has not been activated, or freeze your card during the time we process your order. We do not store any card information (unless instructed by you to do so for issuing future card updates) after we have made your custom card – we have it only for the time needed. Once your new metal card is complete, all of your personal information will be deleted.
- We are accredited by the Better Business Bureau with an A+ rating. We also have 3 trademarks along with 2 Patents with the US Patent and Trademark Office. We would not want to risk anything to lose our accreditation or our patents and trademarks.
- You are also welcome to come to our lab facility where we can make your card while you watch as your card is designed right before your eyes. Our lab is located in San Jose, CA.
Shipping and International Orders
We ship internationally worldwide. Please use DHL, FedEx, or UPS to send your card. Return shipping is $65 USD via FedEx International Priority.
Lion Card
1630 Oakland Rd.,Suite A202
San Jose, CA 95131, USA
Phone: 408-999-LION (5466)
Warranty and Insurance
- Yes, we do offer insurance for the cards. It is $89 for 2 years up to 2 replacement cards. This will cover lost or stolen cards, and bank re-issued cards. To qualify, please make sure you add this option when you place your order. It must be done at time of purchase. There is a $25 shipping and handling fee for each occurrence for US orders and $65 for international orders.
f your card is lost or stolen, please contact your bank immediately to secure your account. While we do not offer warranties for lost or stolen cards, customers who purchased insurance and still have a valid can submit an eligible claim.
We warranty defective cards (magnetic strip or EMV chip issues) within 60 days. Lost, damaged, or stolen cards are not covered.
We will issue you a card replacement if such things happen within the first 60 days from receipt of your card. Please contact us directly at 408-999-LION (5466) or metal@lioncreditcard.com to process a claim.
Returns
- You can return your purchase within 30 days from the original purchase date (minus $35 for shipping and handling).
- After 30 days all sales are final.
- Contact: metal@lioncard.com for product return instructions.
